Chipper Cash Job Recruitment in Nigeria

Filed in JOBS, Recruitment by on March 3, 2021 0 Comments
Show Some Love and Spread the New!

Chipper Cash is a global technological service with feeless local and international transaction; this means no charges on payments of bills as well as charges on airtime purchase. With the large number of customers, we aim at bringing the world together to run transactions.

 

We are recruiting to fill the position below:

Job Title: Product Operations Analyst

Location: Nigeria

Description

  • Our Product Operations Analysts sit within the Operations team and at the heart of Chipper. Product Operations Analysts help keep customers happy by proactively resolving product issues and acting as a point of escalation for more complicated customer support inquiries.
  • Most important is your ability to respond to customers with empathy and work alongside the customer support team to solve their problems. The Product Operations team also works closely with the Product and Engineering teams.
  • It’s about much more than resolving tickets. It’s about helping us also find solutions that will prevent customers from having problems in the first place and help us deliver on the promise of Chipper working like magic.

What You Will Be Doing

  • Working within our systems to resolve ongoing product-related issues until they can be resolved by the Engineering team.
  • Proactively identifying patterns and trends of product issues. Seeing where we can change our processes, tools or product to make our customers’ lives easier
  • Providing consultative support to the Customer Operations team when customer issues are escalated
  • Working with the Compliance team to act as the first line of defense to help spot and investigate trends
  • Dealing with tricky payments-related queries; investigating missing bank, mobile money, card, and other various transaction types and helping manage customers with their Chipper onboarding
  • Understanding, prioritising and escalating our customers’ feedback and feature requests to the product teams. Plus, being the first point of call for customer complaints to make sure that they’re treated fairly and can share their thoughts and concerns
  • Familiarity with the product operations role will allow you to expand your knowledge to other areas of customer operations and the company in general. This ranges from the Product teams to the Compliance teams etc!

Qualifications You Will Need

  • 1-3 years experience in solving difficult customer problems, ideally at a financial services organization or other digital products
  •  Experience working cross-functionally with Engineering, Product, and/or Compliance Teams
  • Experience handling customer inquiries via email, chat, or other written communication
  • Be self-driven. You should be self-motivated and enjoy a lot of independence. We’re a dedicated, hardworking team that is collectively motivate
  • Have a global mindset and be tolerant of others. We’re still growing but we are a company of many cultures and backgrounds
  • Be comfortable with asynchronous conversations and an understanding of your coworkers’ roles
  • Be open to working some nights and weekends on a rotating basis.

Compensation

  • Competitive compensation and benefits package based on experience
  • Be part of a company growing at a rocket ship pace solving a real problem.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Customer Operations Training Manager

Location: Nigeria

Description

  • The Customer Operations Training Manager will launch our Customer Operations Training Department and the operational framework along with it in order to ensure standardised, high quality, and delightful experiences to our customers across our customer support channels.
  • The successful candidate reports to the Senior Customer Operations Manager

What You Will Be Doing

  • Creating and executing onboarding programs for the customer operations team
  • Creating ongoing training programs for the customer support team on new products, services, processes, and customer support best practices
  • Developing and maintaining accurate and current training materials for the customer support team
  • Training team members of other departments – Compliance Team, Growth Marketing Team – on best practices for customer interaction
  • Ensuring the customer support team has a strong understanding of internal customer support tools such as our CRM platform

Qualifications

  • 3-5 years in a customer service role, ideally within financial services, telecommunications, or other digital products
  • Strong communication skills including the ability to convey information clearly and effectively
  • Experience working in multicultural teams
  • Experience handling customer inquiries via email, chat, or other written communications
  • Be self-driven. You should be self-motivated and enjoy a lot of independence. We’re a dedicated, hardworking team that is collectively motivated
  • Have a global mindset and be tolerant of others. We’re still growing but we are a company of many cultures and backgrounds
  • Be comfortable with asynchronous conversations.

Compensation

  • Competitive compensation and benefits package based on experience
  • Be part of a company growing at a rocket ship pace solving a real problem.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Operations Quality Assurance Manager

Location: Nigeria

Job Summary

  • Our Customer Operations team is at the heart of Chipper, as it is the first point of contact with our customers and the team that knows most intimately the struggles and hopes of customers. Most important is the team’s ability to respond to customers with empathy and work alongside customers to solve their problems.
  • The Customer Operations team also works closely with the Product Operations, Product & Engineering, Legal & Compliance, and Growth Marketing teams. It’s about much more than resolving tickets. It’s also about helping us find solutions that will prevent customers from having problems in the first place and help us deliver on the promise of Chipper working like magic.

Job Description

  • The Quality Assurance Manager within our Customer Operations team will launch our Customer Operations Quality Assurance Department and the operational framework along with it in order to ensure standardised, high quality, and delightful experiences to our customers across our customer support channels. This role reports to the Senior Customer Operations Manager

What You Will Be Doing

  • Setting customer support (live chat, email, call center, social media) quality standards and benchmarks
  • Reviewing support agents’ conversations (calls, emails, chat, etc) based on metrics such as CSAT, response time, etc.
  • Assessing support interactions based on internal standards and accompany evaluations with meaningful and constructive feedback
  • Discussing quality performance feedback with agents in regular 1:1 meetings
  • Ensuring quality of company wide customer support reports
  • Regular reporting of support team’s performance to senior management
  • Working with the Training function on onboarding programs and onboarding training for the Customer Operations team

Qualifications You Will Need

  • 3 to 5 years experience in customer support
  • Strong analytical skills and understanding of support metrics
  • Hands-on experience in quality assurance
  • Ability to use insights from data to identify corrective actions and drive improvements
  • Great people skills and ability to communicate feedback
  • Good organizational skills and knowledgeable in goal-setting practices
  • Sound understanding of basic business metrics and how support impacts these
  • Problem-solving capabilities to create meaningful strategies to improve support quality

Compensation

  • Competitive compensation and benefits package based on experience
  • Be part of a company growing at a rocket ship pace solving a real problem

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • If you feel you are a fit, please apply because we would love to hear from you.  It means a lot to us that you have taken the time to read through our job description so thank you for your time.  We wish you all the best in your job search.
  • We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chipper Cash is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.

Job Title: Customer Operations Lead, Business Accounts

Location: Nigeria

Job Description
The Team:

  • Our Customer Operations team is at the heart of Chipper, as it is the first point of contact with our customers and the team that knows most intimately the struggles and hopes of customers. Most important is the team’s ability to respond to customers with empathy and work alongside customers to solve their problems.
  • The Customer Operations team also works closely with the Product Operations, Product and Engineering, Legal & Compliance, and Growth Marketing teams. It’s about much more than resolving tickets. It’s about helping us also find solutions that will prevent customers from having problems in the first place and help us deliver on the promise of Chipper working like magic.
  • Customer Operations Leads, Business Accounts serve as the first point of contact for addressing and resolving questions and issues for our business customers. This is a critical role to ensuring quality support for our most loyal customers.

What You Will Be Doing

  • Providing customer support to the best of your ability by talking directly and honestly with our customers, and developing a deeper understanding of their needs for a digital wallet service.
  • Communicating with our customers through a variety of different mediums, based on our customers needs; whether that be through calls, social media platforms, email or in-app chat.
  • Proactively identifying patterns in the user frustrations and expectations of customers, seeing where we can change our processes, tools or product to make their lives easier.
  • Dealing with tricky payments-related queries; investigating missing bank, mobile money, card, and other various transaction types and helping manage customers with their Chipper onboarding.
  • Understanding, prioritising and escalating our customers’ feedback and feature requests to the product teams. Plus, being the first point of call for customer complaints to make sure that they are treated fairly and can share their thoughts and concerns.

Qualifications You Will Need

  • 1-3 years in a customer service role, ideally within financial services, telecommunications, or other digital products
  • Experience working with business/priority customers or High Net Worth Individuals
  • Experience handling customer inquiries via email, chat, or other written communications
  • Be self-driven. You should be self-motivated and enjoy a lot of independence. We’re a dedicated, hardworking team that is collectively motivated
  • Have a global mindset and be tolerant of others. We’re still growing but we are a company of many cultures and backgrounds
  • Be comfortable with asynchronous conversations
  • Be open to working some nights and weekends on a rotating basis

Compensation

  • Competitive compensation and benefits package based on experience
  • Be part of a company growing at a rocket ship pace solving a real problem

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • If you feel you are a fit, please apply because we would love to hear from you.  It means a lot to us that you have taken the time to read through our job description so thank you for your time.  We wish you all the best in your job search.
  • We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chipper Cash is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.

Job Title: Customer Communications & Education Lead

Location: Nigeria

Job Description
The Team:

  • Our Customer Operations team is at the heart of Chipper, as it is the first point of contact with our customers and the team that knows most intimately the struggles and hopes of customers. Most important is the team’s ability to respond to customers with empathy and work alongside customers to solve their problems.
  • The Customer Operations team also works closely with the Product Operations, Product & Engineering, Legal & Compliance, and Growth Marketing teams. It’s about much more than resolving tickets. It’s also about helping us find solutions that will prevent customers from having problems in the first place and help us deliver on the promise of Chipper working like magic.
  • Customer Operations Leads serve as leaders within the Customer Operations team at Chipper. In addition to setting the standards for customer engagement for Analysts, they support Analysts in handling customer tickets effectively through training and mentoring.

What You Will Be Doing

  • Creating detailed and helpful support articles to answer FAQ’s from our users
  • Maintaining a database of canned responses for customer support agents across social media, in-app chat, email and all customer support channels
  • Working with our Operations management team on timely and accurate in-app communication of downtimes and outages to our users
  • Working with our Growth Marketing Team on in-app communication of product updates and product promotions to our users.
  • Ensuring all customer communication is current, accurate and consistent with our brand voice.
  • Recommending new approaches for customer communication, including new messaging and strategic changes to delivery methods.

Qualifications You Will Need

  • Outstanding verbal and written communication skills.
  • Strong command of English and strong grammatical skills.
  • Incredibly well organised, able to execute project planning responsibilities with a detailed understanding of strategic objectives and priorities.

Compensation

  • Competitive compensation and benefits package based on experience
  • Be part of a company growing at a rocket ship pace solving a real problem

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • If you feel you are a fit, please apply because we would love to hear from you.  It means a lot to us that you have taken the time to read through our job description so thank you for your time.  We wish you all the best in your job search.
  • We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chipper Cash is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.

Job Title: Customer Operations Lead

Location: Nigeria

Job Description
The Team:

  • Our Customer Operations team is at the heart of Chipper, as it is the first point of contact with our customers and the team that knows most intimately the struggles and hopes of customers. Most important is the team’s ability to respond to customers with empathy and work alongside customers to solve their problems.
  • The Customer Operations team also works closely with the Product Operations, Product & Engineering, Legal & Compliance, and Growth Marketing teams. It’s about much more than resolving tickets. It’s also about helping us find solutions that will prevent customers from having problems in the first place and help us deliver on the promise of Chipper working like magic.
  • Customer Operations Leads serve as leaders within the Customer Operations team at Chipper. In addition to setting the standards for customer engagement for Analysts, they support Analysts in handling customer tickets effectively through training and mentoring.

What You Will Be Doing

  • Providing customer support to the best of your ability by talking directly and honestly with our customers, and developing a deeper understanding of their needs for a digital wallet service
  • Communicating with our customers through a variety of different mediums, based on our customers needs; whether that be through calls, social media platforms, email or in-app chat
  • Being a point of escalation for other customer operations agents and assisting others that join the team
  • Proactively identifying patterns in the user frustrations and expectations of customers, seeing where we can change our processes, tools or product to make their lives easier
  • Working with the Compliance team to act as the first line of defense to help spot and investigate trends
  • Dealing with tricky payments-related queries; investigating missing bank, mobile money, card, and other various transaction types and helping manage customers with their Chipper onboarding
  • Understanding, prioritising and escalating our customers’ feedback and feature requests to the product teams. Plus, being the first point of call for customer complaints to make sure that they’re treated fairly and can share their thoughts and concerns
  • Familiarity with the customer operations role will allow you to expand your knowledge to other areas of customer operations and the company in general. This ranges from the Product teams to the Compliance teams etc!

Qualifications You Will Need

  • 3-5 years in a customer service role, ideally within financial services, telecommunications, or other digital products
  • Professional experience training, leading, and managing a team
  • Experience handling customer inquiries via email, chat, or other written communications
  • Be self-driven. You should be self-motivated and enjoy a lot of independence. We’re a dedicated, hardworking team that is collectively motivated
  • Have a global mindset and be tolerant of others. We’re still growing but we are a company of many cultures and backgrounds
  • Be comfortable with asynchronous conversations
  • Be open to working some nights and weekends on a rotating basis

Compensation

  • Competitive compensation and benefits package based on experience
  • Be part of a company growing at a rocket ship pace solving a real problem

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • If you feel you are a fit, please apply because we would love to hear from you.  It means a lot to us that you have taken the time to read through our job description so thank you for your time.  We wish you all the best in your job search.
  • We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chipper Cash is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.

We are a Community of Over 100,000 Readers-Join Us Now!


=> FOLLOW US ON INSTAGRAM | FACEBOOK & TWITTER FOR LATEST UPDATES

DISCLAIMER: Please note that this website is not in any way affiliated to any organization or company mentioned here. All the articles here are for sole informational  purposes. The Author or Publisher of this article/website should not be blamed on how the reader chooses to use the information found here. Please do not attain to any call from this website asking for any money. We do not charge for information found here except for products like projects and Past questions.


Copyright Warning: Contents on this website may not be republished, reproduced, redistributed either in whole or in part without due permission or acknowledgement. All contents are protected by DMCA.


The content on this site is posted with good intentions. If you own this content & believe your copyright was violated or infringed, make sure you contact us at schoolnewsdesk@gmail.com to file a complaint & actions will be taken immediately.

 

Show Some Love and Spread the New!

Leave a Reply

Your email address will not be published. Required fields are marked *

%d bloggers like this: