NitroSwitch Limited Recruitment 2020 ( See Available Positions)

NitroSwitch Limited is a Value-added Service aggregator and is one of the dozen licensed by the Nigerian Communication Commission to onboard VAS providers with the potential to grow the market and renew interest in VAS products. We also serve as the channel through which requests and provision of Value added services developed by our onboarded providers can reach subscribers across all mobile network operators. By providing this support to subscribers we ensure availability and global standard quality of services.

NitroSwitch Limited is a team composed of seasoned executives who apply a wealth of experience in leadership of a highly-skilled operations unit and shared services experts from our group governance.

NitroSwitch Limited is recruiting to fill the position below:

1.) Job Type: Application Development & Support Specialist

Location: Lagos, Nigeria

Employment Type: Full-Time

Job Summary

Partner with the business in new application development and operational support;

Responsibilities

  • Support in the execution of the company’s operations and application development
  • plan and ensure alignment with the overall business strategy;
  • Drive the implementation of the company’s policies, projects, strategic plans and service
  • level agreement into specific deliverables for the development and support team;
  • Supervise the strategic implementation of cybersecurity solutions for the company and any other third party engaged;
  • Manage the design, implementation, and operations of all integrated applications from within and outside the enterprise network;
  • Leverage consumer and market challenges to develop relevant software and applications on the platform;
  • Supervise the maintenance of the company’s portfolio of services and application;
  • Ensure all working software and application on the platform are at optimal performance;
  • Ensure that the service and application process are consistently upgraded and improved for the provision of better services to clients;
  • Monitor the system and application performances and implement approved initiatives for improved performance;
  • Manage the activities of the help desk to ensure issues are promptly resolved issues in line with agreed service levels;
  • Ensure applications support responds to all logged queries and calls promptly;
  • Develop and monitor an effective maintenance cycle on all applications both in-house and 3rd party developed application;
  • Ensure that all work programs and plans align with agreed procedures and guidelines.
  • Ensure regular updates of all applications are documented;
  • Coordinate the change process for the application
  • Maintain the application/service security profile.
  • Compile reports on all operational activities and application performance
  • Maintain global and local best practice as it relates to the application and service activities.
  • Perform any other duties as assigned by manager
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Qualifications

  • First degree or equivalent in a relevant discipline
  • Postgraduate/ professional qualification in a related field will be an added advantage.
  • Five (5) years work experience, with at least two (2) years in a managerial role.
  • Extensive knowledge of Telcom, Database, WAP, WEB, USSD, IVR, Video, Voice, SMS, RCTP, ITILv3 Cybersecurity will be a good offer.
  • Good knowledge of Java, python, JavaScript, perl and any computer programming language to analyse data, improve services and for DEVOP advantage
Functional Skills & Business Competencies
  • Good ICT / software / unix based OS is an advantage.
  • SMS, USSD, voice, video technology is an added advantage.
  • Knowledge of server hardware infrastructure is an added advantage.
  • Must be ready to automate processes, services and systemsIn-depth knowledge of international/ local corporate and commercial law as it relates to the various industries which the Group’s businesses operate,
  • Excellent communication (written and oral) and interpersonal
  • High sense of responsibility, accountability and dependability,
  • Ability to manage multiple tasks simultaneously and efficiently,
  • Ability to exercise good judgement
  • Good analytical and problem-solving skills,
  • Excellent organization skills
  • Delivery on work targets;
  • quality and timeliness of delivery
  • Demonstration of trustworthiness: integrity, and excellence,
  • Strong interpersonal relationships; customer-centric attitude,
  • High sense of responsibility, accountability and dependability
 Click here to Apply

 

2) Job Type: Technical Support Specialist

Location: Lagos, Nigeria

Employment Type: Full-Time

Job Summary

Supports in supervising the activities of the Business Support and operations team to ensure service availability.

Responsibilities

  • Work closely with the CTO in the formulation and development of relevant policies;
  • Support in the implementation of policies, processes, and procedures including change management policies and procedures, customer relationship management system, and service level agreements;
  • Supervise and ensure the provision of an effective help desk / CSP support service to all Customers;
  • Review and monitor trend analysis of issues/queries logged and escalate identified root problems to relevant teams / CSP vendors.
  • Ensure the availability and appropriate maintenance of all issues/query logs.
  • Monitor service levels and ensure compliance with agreed SLAs.
  • Assist in implementing the unit’s work programs and plans in line with agreed goals, performance parameters, procedures, and guidelines.
  • Plan and Manage the material resources of the unit to optimize performance and enhance productivity.
  • Leverage industry news for knowledge of new technologies and continuously apply knowledge to the CSP support operations;
  • Prepare/compile agreed periodic activity and performance reports.
  • Ensure the CSP systems are up at all times.
  • Perform any other duties as assigned by the CTO
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Qualifications

  • First degree or equivalent in a relevant discipline.
  • Postgraduate/ professional qualification in a related field will be an added advantage.
  • Four (4) years of work experience with at least three (2) years in a Service Desk / customer-facing role.
  • Knowledge of Telecom, USSD, IVR, Video, Voice, SMS, RCTP, ITIL v3 is required.
  • Good knowledge of Java, python any computer programming language to analyze data, improve services and for DEVOP advantage

Functional Skills & Business Competencies

  • Good ICT / software / Unix based OS is an advantage.
  • SMS, USSD, voice, video technology is an added advantage.
  • Knowledge of server hardware infrastructure is an added advantage.
  • Must be ready to automate processes, services, and systems
  • Excellent communication (written and oral and interpersonal skills,
  • High sense of responsibility, accountability, and dependability,
  • Ability to manage multiple tasks simultaneously and efficiently,
  • Ability to exercise good judgment
  • Good analytical and problem-solving skills
  • Excellent organization skills
  • Delivery on work targets;
  • Quality and timeliness of delivery
  • Demonstration of trustworthiness: integrity, and excellence,
  • Strong interpersonal relationships; customer-centric attitude, and · High sense of responsibility, accountability, and dependability

Click here to Apply

 

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