Tek Experts Recruitment for Global Consumer Lead

Tek Experts provides business and IT support solutions for companies across the world. We provide the services of a uniquely passionate and expert workforce that take intense pride in helping companies manage their business-critical operations. We care about the work we do, the companies we partner with and the customers they serve. By providing unrivalled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world. Our experience and expertise enable them to focus on their core objectives, expand their service offering and exceed their customer expectations.

Tek Experts

Tek Experts is recruiting to fill the following positions below:

Job Type: Global Consumer Lead

Location: Lagos, Nigeria

Employment Type: Full-Time

Job Summary:

With a background in IT support and extensive consumer experience, you will monitor, grow and lead the overall performance and targets of your staff. As part of our management team, you will have a demonstrable experience leading a support team of at least 500 global team members. You will have complete control to deliver exception customer support 24/7 worldwide to one of the largest branded electronic gaming companies. As this is a global role you may be based anywhere in the world, but you will be required to travel to key locations, including Vietnam and Bulgaria.

Job Description

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

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Roles and Responsibilities

  • Prioritizes client, staff and organizational requirements, ensuring clear communications with internal and external partners regarding news, feedback, plans and issue resolutions;
  • Manage the team’s productivity and headcount collaborating with talent acquisition and learning and development supporting performance management and people development
  • Operational responsibility for KPIs and overall SLA
  • Build, implement and maintain business processes
  • Attend and proactively participate/manage meetings with senior client contacts, international stakeholders and partners covering operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement
  • Run, analyze reports and create action plans to improve the operation and ensure metrics achievement
Skills and competencies
  • A background in delivering consumer support is critical
  • Strong organizational, planning, leadership and management skills with presentations skills all delivered with a confident and professional manner
  • Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills
  • Committed to self-development and the development of others

In return, we offer you

  • An excellent remuneration package
  • Prestigious offices in central locations around the world
  • Friendly working atmosphere
  • Continuous professional development and certification programs
  • A commitment to offering career development opportunities to meet your full potential

How to Apply

Interested candidates should CLICK HERE TO APPLY

Find out more about Tek Experts Click Here

Application Deadline: Not Specified